Return & Refund Policy

Last Updated: March 2025

At Conia Edge Homes Limited, we take pride in delivering high-quality digital products and ensuring a seamless customer experience. We understand that issues may arise with digital downloads, and we strive to provide fair solutions. This policy outlines the conditions under which refunds, replacements, or store credits may be granted for virtual and digital file products.

1. Eligibility for Returns & Refunds

Since digital products are intangible and cannot be physically returned, our refund policy is structured to ensure fairness while preventing misuse. You may be eligible for a refund under the following circumstances:

1.1 Defective, Corrupted, or Inaccessible Files

If the digital file you receive is:

  • Corrupt or Unusable (e.g., does not open, has missing components, or displays errors).
  • Incomplete (e.g., missing key elements that were advertised in the product description).
  • Inaccessible due to technical issues on our end.

You must report the issue within 7 days of purchase. We will attempt to provide a corrected file. If a working file cannot be provided, a full refund will be issued.

1.2 Duplicate Purchases

If you accidentally purchase the same digital product more than once, you are eligible for a refund of the duplicate charge. However, if multiple variations of a product are available (e.g., different licensing options), refunds will not be issued for choosing the wrong one.

1.3 Incorrect Product Delivered

If you receive the wrong digital product due to a system error or misdelivery, please contact us within 7 days of purchase. We will provide the correct product or issue a refund if the correct item is unavailable.

1.4 Unauthorized Charges or Fraudulent Transactions

If you notice an unauthorized charge on your account related to our digital products, report it to us immediately. After verifying the claim, we will issue a refund for the unauthorized purchase.

2. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

2.1 Change of Mind

We do not provide refunds for change of mind. Please review product descriptions, compatibility, and features before purchasing.

2.2 Software or Compatibility Issues

Customers are responsible for ensuring that digital products are compatible with their system, software, or device before purchasing. Refunds will not be provided for incompatibility with third-party software or outdated system requirements.

2.3 User Error or Accidental Download Deletion

If you accidentally delete the downloaded file, we will provide a new download link, but a refund will not be issued.

2.4 Unauthorized Sharing or Policy Violations

If we detect that a digital product has been shared, distributed, resold, or misused, the refund request will be denied, and further actions may be taken.

2.5 Subscription-Based or Licensed Digital Products

Digital products that are part of a subscription, membership, or licensed content may not be eligible for refunds.

3. Refund Process

If you are eligible for a refund, follow these steps to initiate the process:

Step 1: Contact Customer Support

Send an email to sales@coniaedge.site with:

  • Your Order Number
  • The Product Name
  • A Description of the Issue
  • Screenshots or Proof of the problem (if applicable)

Step 2: Review & Approval

  • Our team will review your request within 2-5 business days.
  • If approved, you will receive a confirmation email with refund details.
  • If denied, we will provide an explanation for the decision.

Step 3: Refund Issuance

  • Once approved, refunds will be processed within 5 business days via the original payment method.
  • Refunds typically reflect within 5-10 business days, depending on your payment provider.

4. Alternative Solutions

Instead of a refund, we may offer:

  • File Replacement – If a product is defective, we will send a fixed or updated version.
  • Store Credit – If a refund is not possible, we may offer store credit for future purchases.
  • Technical Assistance – If you experience issues, our support team will guide you to resolve them.

5. Contact Us

For any refund inquiries or support issues, please contact us:

Email: sales@coniaedge.site

Thank you for choosing Conia Edge Homes Limited.