Delivery Policy
Last Updated: March 20, 2025
1. Introduction
This Delivery Policy explains how Conia Edge Homes Limited delivers its virtual products and advisory services to clients. We are committed to ensuring high-quality and timely service delivery that meets your expectations.
2. Service Delivery Methods
As providers of virtual advisory services, we deliver our products and services electronically through:
- Email (for reports, recommendations, and updates)
- Digital downloads (secure files and documents)
- Online platforms (client portals and virtual meetings)
The specific delivery method may vary depending on the nature of the product or service.
3. Service Delivery Process
Our service delivery follows a structured five-phase approach:
1. Discovery Phase
We gather information about your needs, objectives, and preferences.
2. Analysis Phase
Our experts analyze your situation and develop tailored recommendations.
3. Presentation Phase
We present our findings and recommendations via virtual meetings and digital reports.
4. Implementation Guidance
We provide ongoing support to help implement our recommendations effectively.
5. Review & Refinement
We conduct periodic reviews to ensure our advice remains relevant as circumstances evolve.
4. Quality Assurance
Before sharing any deliverables, we conduct rigorous quality assurance checks, including:
- Internal peer review by subject matter experts
- Data accuracy verification to ensure reliability of sources
- Proofreading and formatting consistency checks
- Client alignment check to confirm relevance to client objectives
5. Client Responsibilities
To ensure smooth and timely service delivery, clients are expected to:
- Provide complete and accurate information during the discovery phase
- Respond promptly to additional information requests
- Participate in scheduled virtual meetings
- Review delivered materials within agreed timeframes
- Communicate any concerns or questions about deliverables promptly
6. Delivery Confirmation
After delivering significant materials or completing major service milestones, we will:
- Request confirmation of receipt and satisfaction
- Provide an opportunity to request clarifications or adjustments
This ensures that all intended materials and services have been received.
7. Revisions and Adjustments
7.1 Revision Requests
We offer the following revision cycles:
- Minor revisions: Up to three rounds of minor adjustments at no extra cost
- Major revisions: One round of major revisions at no extra cost; additional major revisions may incur fees
- Revision timeframe: Minor revisions will be completed within two to three business days, while major revisions will be completed within five to seven business days
8. Scope Changes
Any changes to the scope of services after agreement may impact delivery timeframes and costs. All scope changes must be agreed upon in writing before implementation.
9. Delivery Delays
In case of service delivery delays:
- We will notify you promptly about any anticipated delays
- A revised delivery timeline will be provided
- Compensation, if applicable, may be offered for significant delays caused by factors within our control, as outlined in your service agreement
10. Confidentiality and Security
We ensure the confidentiality and security of all service deliverables:
- Password protection is applied to sensitive documents
- Our client portal uses encryption for data protection
- We maintain strict confidentiality regarding all client information
11. Contact Information for Delivery Issues
For any delivery-related concerns or questions about your deliverables, please contact us:
We are committed to resolving any issues promptly and ensuring your satisfaction.
